The Dentist Off Main

DSD Growth Hub · Practice Brand Sheet

The Dentist Off Main

A mission-led family and cosmetic dental practice in Molalla, Oregon, part of Salathe Dental, a certified Digital Smile Design clinic. Led by Founder Dr Olesya Salathe DMD, Kois-trained dentist, Platinum Invisalign Provider, and Fellow of the American College of Dentists. Three pillars: Love. Health. Connection.

Webthedentistoffmain.com
Phone(503) 829-9731
LocationMolalla, Oregon
StatusDSD-certified (Salathe Dental)
Jump to Discovery Call Agenda Visit Live Site
01 / About the Practice

A mission-led family and cosmetic dental practice in the heart of Molalla, Oregon

Purpose of this sheet: to confirm our understanding of The Dentist Off Main's brand, voice, clinical positioning and patient journey, so the DSD Growth Hub team can implement a personalised system that sounds and behaves exactly like the practice. Everything is drawn from public sources. Please correct anything inaccurate and fill the gaps flagged in the Confirm & Complete section.

The Dentist Off Main is a mission-led family and cosmetic dental practice in the heart of Molalla, Oregon. The practice serves families, and especially patients who are anxious about visiting the dentist, with a calm, relaxing, "feels like home" environment and the latest in digital dentistry.

Part of Salathe Dental (which also includes a state-of-the-art West Linn location), the practice has been certified as a Digital Smile Design clinic. Dr Olesya Salathe leads the local chapter of the American Academy of Clear Aligners Study Club, is a Fellow of the American College of Dentists (an honour bestowed on only 3.5% of dentists nationwide), and was appointed to the Oregon Board of Dentistry by the governor. The mission "Love. Health. Connection." shapes every part of the experience.

Practice Contact

Dr Olesya Salathe DMD
The Dentist Off Main
863 W Main Street
Molalla, OR 97038, USA

(503) 829-9731
hello@thedentistoffmain.com

Mon, Wed, Thu 8am–5pm · Tue 7am–5pm · Fri–Sun Closed

02 / Brand Voice & Strategy

How the practice positions and speaks

Unique Selling Proposition
A Kois-trained, DSD-certified mission-led practice ("Love. Health. Connection.") delivering family, cosmetic and full-mouth dentistry with the calm of a relaxing-atmosphere "feels like home" experience. Platinum Invisalign Provider, KöR premier provider, and led by a Fellow of the American College of Dentists.
Tone of Voice

Warm, family-feel, friendly, reassuring

Target Audience

Families across Molalla and the wider Clackamas County, and especially adults who are anxious about visiting the dentist or who have had bad past experiences. Cosmetic-care and full-mouth-rehab patients are also drawn to the West Linn sister location.

Brand Purpose

To embrace the passionate challenge of changing the world around us through dentistry, delivered with Love, Health and Connection as the 3 Pillars of the Practice.

Brand Promise

Friendly, fun and comfortable visits that exceed expectations. Personalised, comprehensive care delivered by a dental family in a relaxing, home-feel environment.

Competitive Advantage

Kois-trained, DSD-certified, Platinum Invisalign (top 5% in Oregon), KöR premier provider, Oravital salivary testing, iTero scanning, and an experience designed around comfort: blankets, noise-cancelling headphones, essential oils, on-demand TV, sedation when needed, and an assigned Patient Experience Advocate.

Risks of Inaction

Small issues become large problems quickly when left untreated. The practice's focus is prevention and education, not disease care.

Brand Values
LoveHealthConnectionFamilyComfortEducationPreventionContinual learningCommunity
Patient Pain Points Addressed
Dental anxietyFear of painPrevious bad experiencesCost concernsEmbarrassment over teethFeeling uneasy in the chairAnxious about the unknown
03 / The Three Promises

"Love. Health. Connection." — the 3 Pillars of the Practice

Love

A dental family that genuinely cares, where every patient feels welcomed and known by name

Health

Prevention, education, and comprehensive care that protects long-term oral and overall health

Connection

Deep community ties, advocacy at every level of the profession, and lasting patient relationships

04 / The Doctor

Dr Olesya Salathe DMD

Dr Olesya Salathe DMD

Dr Olesya Salathe DMD

Founder & Owner · Kois-trained Dentist
DMD · American College of Dentists Fellow · Kois Center trained · Platinum Invisalign Provider
American College of Dentists (top 3.5%)Platinum Invisalign (top 5% in Oregon)

Dr Olesya Salathe's story is one of resilience and dedication. She immigrated to the United States at the age of eight, seeking new opportunities with her family. Today, she resides on a serene ranch in Oregon with her husband, where they host guests at their Airbnb, enjoy horseback riding, and raise their two high school children.

As a Kois-trained dentist, Dr Salathe is at the forefront of modern dentistry, mastering advanced techniques and evidence-based approaches. Her expertise spans full-mouth rehabilitation, cosmetic dentistry, and specialty care. Under her leadership, Salathe Dental has become a certified Digital Smile Design (DSD) clinic, where cutting-edge technology meets artistry to create individualised, stunning smiles. She also leads the local chapter of the American Academy of Clear Aligners Study Club, fostering innovation and collaboration in digital dentistry.

Dr Salathe owns and operates two highly regarded practices in Oregon: The Dentist Off Main in Molalla (a trusted hub for comprehensive family dental care) and a state-of-the-art West Linn location, a Dentsply Sirona award-winning design practice specialising in cosmetic dentistry, full-mouth rehabilitation, and advanced periodontal care including grafting and dental implants.

Qualifications & Training
  • DMD — Doctor of Dental Medicine
  • Kois Center Trained — advanced restorative and aesthetic dentistry programme
  • Digital Smile Design Certified Clinic (Salathe Dental)
  • Platinum Invisalign Provider (top 5% of general dentists in Oregon)
  • KöR Tooth Bleaching System — premier provider
  • American College of Dentists Fellow — honour bestowed on only 3.5% of dentists nationally
Memberships
American Dental Association (ADA) Oregon Dental Association (trustee) Clackamas County Dental Society (Past President) Oregon Board of Dentistry (gubernatorial appointee) American Academy of Clear Aligners
Clinical Focus
Full-mouth rehabilitation Cosmetic dentistry Digital Smile Design Invisalign (Platinum Provider) KöR teeth whitening Oravital salivary testing Implants & grafting (West Linn) Guided Biofilm Therapy
What She Enjoys

Combining the artistry of cosmetic dentistry with the science of Kois-trained, evidence-based care, and changing the world around her through dentistry, her team, and deep community ties.

Nervous-Patient Approach

The practice is built around making anxious patients feel comfortable: blankets, noise-cancelling headphones, essential oils, on-demand TV, a Patient Experience Advocate, and a full range of sedation options when needed.

Continuing Education

"A continuing education junkie." Has held leadership positions at Clackamas County Dental Society and the Oregon Dental Association, and was a delegate to the American Dental Association Annual Meeting. Believes advocacy starts at the ground level in private practice.

Beyond the Practice

Lives on a serene Oregon ranch with her husband. They host guests at their Airbnb, enjoy horseback riding, and are raising two high school children.

05 / Career Timeline

From a single Molalla practice to a two-location Oregon brand

Today
Founder & Owner, Salathe Dental (two locations)
The Dentist Off Main, Molalla · plus West Linn cosmetic & rehab practice
Recent years
Inducted as Fellow of the American College of Dentists
Top 3.5% of dentists nationally · gubernatorial appointment to Oregon Board of Dentistry
Recent years
Salathe Dental certified as a Digital Smile Design clinic
Local chapter lead, American Academy of Clear Aligners Study Club
Past leadership
President, Clackamas County Dental Society · ODA Trustee · ADA Delegate
Oregon, USA
Circa 2010 – Present
Founded The Dentist Off Main
863 W Main Street, Molalla, Oregon · anchored by Olya joining as Dr Salathe's first dental assistant in 2010
06 / Teaching, Lecturing & Authority

Leadership in the Oregon dental profession and beyond

Honour

American College of Dentists Fellow

Inducted into the American College of Dentists, an honour bestowed on only 3.5% of dentists nationwide. Recognises leadership and exceptional contributions to the field.

Study Club Leadership

American Academy of Clear Aligners

Leads the local chapter of the AACA Study Club, fostering innovation and collaboration in digital dentistry across the Oregon dental community.

Past Society Leadership

President — Clackamas County Dental Society
Trustee — Oregon Dental Association Board
Delegate — American Dental Association Annual Meeting

State Appointment

Oregon Board of Dentistry

Appointed by the Governor of Oregon to the state dental board. Believes advocacy and education start at the ground level in private practice.

Continuing Education
Kois Center Trained DSD Certified Clinic Platinum Invisalign Provider KöR Premier Provider Annual ODA & ADA conventions
Community Voice

"Education and advocacy start at the ground level in private practices where the most important voice can be heard — that's you, the patient."

07 / The Team

A long-standing, cohesive team that delivers the care together

The dental family at The Dentist Off Main: three dentists and a long-standing support team, many with Dr Salathe since the practice opened. Three headshots have been captured from the live site; the remaining team members' headshots should be supplied by the practice.

Dr Olesya Salathe DMD
Dr Olesya Salathe DMD
Founder & Owner
Kois-trained. Full-mouth rehab, cosmetic, DSD-certified. ACD Fellow, Platinum Invisalign top 5% Oregon, KöR premier provider.
Dr Natalie Hardin / Potter
Dr Natalie Hardin
Dentist
Bio refers to her as "Dr Natalie Potter" (name discrepancy to confirm). DMD from OHSU, BSc Portland State. Anchorage native, Oregon City for 20+ years. Gentle touch, painless injections, supports nervous patients.
Dr Paul Brannen DMD
Dr Paul Brannen DMD
Dentist — Extractions & IV Sedation
DMD from OHSU (2009), BSc Oregon State (2003). Practised in remote Alaskan villages on the Yukon-Kuskokwim Delta. Brings perspective on delivering safe, comfortable care.
JC
Jacque
Office Manager
In dentistry since 2012, at TDOM since 2021. Canby native. Builds relationships with patients and helps them reach their dental goals.
RC
Rachel
Dental Hygienist
Local girl, lived in Canby or Molalla her whole life. Builds trusting relationships and lifelong friendships with patients on their journey to oral health.
BL
Bailey
Dental Hygienist
Mt Hood Community College, hygienist since 2015. Major Oregon Ducks fan. Focused on improving patient oral and systemic health. Mentored by Rachel during training.
MD
Mandy
Dental Hygienist
With Dr Salathe since September 2017. Canby resident, two children. Barrel racing in her spare time. Helps patients take pride in their dental health.
OL
Olya
Dental Assistant
Joined Dr Salathe as her first dental assistant in 2010. Grew up in Molalla. Works alongside her sister at the practice.
JN
Jenny
Dental Assistant
Almost 30 years married, two adult children and four grandchildren. Loves taking care of people. Outdoor enthusiast: car racing, quads, jeeping.
EV
Evelin
Dental Assistant
Bilingual (fluent English and Spanish). Canby High School graduate, completed the dental assistant program at Chemeketa Community College.
LC
Lacey
Treatment Coordinator
Lives on family property with husband and three daughters. Active outdoor family life: horses, sports, camping.
BR
Brandy
New Patient Coordinator
Born and raised in Molalla. Married her high school sweetheart in 2000, daughter Sawyer born 2011. Daughter of a Vietnam veteran.
08 / Patient Concerns

How the practice answers the four most common worries

Will it hurt?
We want your experience to put you at ease. The practice is built around comfort: blankets, noise-cancelling Bluetooth headphones, essential oils, TVs with Hulu and Netflix on demand, and a range of sedation options (including IV sedation with Dr Brannen). If the atmosphere alone doesn't get you cozy, the sedation options will get you comfortable, pain-free dentistry.
Will I be judged?
No. We are dedicated to serving families, as well as those who are anxious about visiting the dentist, making each patient feel like a part of our dental family. Our exceptional, friendly staff is our greatest asset, and we will always greet you with a smile.
How much will it cost?
We have a New Patient Coordinator (Brandy) and a Treatment Coordinator (Lacey) to help you plan. Cherry Payment Plans are available to spread the cost of treatment, and the team will walk you through the options. (Specific consultation fees to be confirmed by the practice.)
What if I need a lot of work?
Our comprehensive approach to care — with both restorative and cosmetic dentistry solutions — will allow you to obtain the beautiful, healthy smile you desire. For complex cosmetic and full-mouth work, Salathe Dental is a certified Digital Smile Design clinic, and the West Linn location offers advanced periodontal care, grafting and implants.
09 / Reputation & Reach

Quantified authority and reach

3.5%
American College of Dentists — top fellows
Top 5%
Platinum Invisalign Providers in Oregon
2
Locations (Molalla & West Linn)
15+ yrs
Olya, Dr Salathe's first dental assistant (since 2010)
1,416
Facebook followers (TheDentistOffMain)
100%
KöR bleaching patient satisfaction
10 / Online Presence

Every verified profile, listing and education brand

11 / The Patient Journey

Friendly, fun, comfortable — the visit experience

Drawn from the practice's own Patient Experience page. The specific appointment structure (fees, durations, second-appointment patterns) is not publicly documented and is to be confirmed by the practice.

What every patient experiences
1
Welcome & comfort
A relaxing atmosphere that feels like home. Refreshments, blankets, noise-cancelling Bluetooth headphones, essential oils, and TV with Hulu/Netflix on demand. A coffee bar and children's play area are also available.
2
Patient Experience Advocate
Each patient is assigned a Patient Experience Advocate — a member of staff who looks after them through the visit and ensures every need is met.
3
Comprehensive exam
The exam checks all aspects of teeth and gums — oral cancer screening, periodontal disease, decay, TMJ and more — supported by digital x-rays. Medical history is reviewed to identify the impact on dental health.
4
Prevention & education
Routine cleaning and flossing at every preventative visit. Sealants and fluoride where helpful. The focus is preventative dental healthcare, not disease care.
5
Sedation if needed
If the atmosphere alone doesn't get a patient feeling cozy and comfortable, a full range of sedation options is available — including IV sedation with Dr Paul Brannen — to deliver comfortable, pain-free dentistry.
Location & Hours

The Dentist Off Main
863 W Main Street, Molalla, OR 97038
Mon, Wed, Thu 8am–5pm · Tue 7am–5pm · Fri–Sun Closed
(503) 829-9731

A second Salathe Dental location is in West Linn (Dentsply Sirona award-winning design practice for cosmetic and full-mouth work). Parking specifics for the Molalla office to be confirmed.

Uncompromising Safety & Standards

The practice follows OSHA, CDC and ADA standards for infection control, sterilisation and cross-contamination. Facilities are equipped with the most up-to-date sterilisers, equipment and processes. Behind-the-scenes tours are offered to interested patients.

12 / Practice Distinctives

Differentiators ready to weave into messaging

DSD-certified (Salathe Dental) Kois-trained dentist Platinum Invisalign · top 5% Oregon KöR Tooth Bleaching premier provider Oravital salivary testing iTero Element scanner Guided Biofilm Therapy (West Linn) Laser dentistry (West Linn) Dentsply Sirona award-winning design (West Linn) IV sedation (Dr Brannen) Cherry Payment Plans Noise-cancelling Bluetooth headphones Essential oils On-demand Hulu & Netflix Patient Experience Advocate Bilingual Spanish-speaking staff Behind-the-scenes tours Coffee bar & children's play area
13 / Brand System

Colours and typography (sampled from imagery, to be confirmed)

Sampled, not extracted: exact hex values and the live-site typeface haven't been confirmed from the practice's CSS or brand guidelines. The palette below is approximated from the professional photoshoot imagery (Kelby Maria Photography) and visible site styling. To be ratified by the practice.
Colour Palette (approximate)
Warm Coral
#C97064
Forest Green
#2D4A3E
Warm Sand
#E8B98A
Cream
#FAF6F0
Warm Brown
#5C5147
Text
#1A1A1A
Typography
Love. Health. Connection.
The 3 Pillars of the Practice
Family, cosmetic and full-mouth dentistry

Body text rendered in the DSD Growth Hub system typeface. The Dentist Off Main's live-site typeface should be confirmed by the practice so this sheet can mirror the production styling.

Typeface to confirm · rendered here in the DSD system fonts · Heading + Body
14 / Industry Classification

How the practice is categorised

EIC Industry

Healthcare

Healthcare Providers & Services

NAICS Code

621210

Offices of Dentists · US classification

SIC Code

8021

Offices and Clinics of Dentists

15 / Brand Imagery

Visual assets sampled from the brand

16 / Flags for the Client

Items to raise or action

Dr Hardin or Dr Potter? The /meet-us page header reads "Dr Natalie Hardin" but the bio text refers to her as "Dr Natalie Potter" throughout. This is likely a maiden/married name situation that the website hasn't fully reflected. Action: the practice to confirm the correct current name for all client-facing communications.
Brand identity & typography: exact brand colour hexes and the live-site typeface have not been confirmed. The palette in section 13 is approximated from imagery and visible site styling. The practice to confirm or provide an official brand guideline.
Practice founding date: not explicitly published. The earliest anchor we have is Olya joining as Dr Salathe's first dental assistant in 2010 (from her bio). The exact founding year of The Dentist Off Main to be confirmed.
Salathe Dental umbrella brand: Dr Salathe owns and operates two practices — The Dentist Off Main (Molalla) and a West Linn cosmetic/rehab location — under the Salathe Dental brand which is the DSD-certified entity. Confirm whether the DSD Growth Hub system should service both locations or Molalla only, and how each location's data should be segmented.
Welcome video: no public welcome video from Dr Salathe found on the site or social. Recommended to record a short first-person introduction for use in welcome automations.
First-visit fee: not published on the site. The practice promotes Cherry Payment Plans and uses a New Patient Coordinator + Treatment Coordinator structure, but specific consultation pricing is not public.
Parking: not detailed on the contact page. The address is 863 W Main Street in central Molalla. Parking specifics to be supplied for use in the day-before reminder.
Testimonials: five patient compliments are published on the homepage with first-name attribution (Judy L., Catherine R., Madailein S., Amy E., Tracy C.). These are public, but explicit patient consent should be re-confirmed before use in marketing automations.
Team headshots: headshots for Dr Salathe, Dr Hardin/Potter and Dr Brannen have been captured from the site. The nine support-team members (Jacque, Rachel, Bailey, Mandy, Olya, Jenny, Evelin, Lacey, Brandy) currently display initial placeholders — supply individual headshots when ready.
17 / Confirm & Complete

Your Trust System: what we have, and the few things only you can give us

Why this matters

Each item below becomes a live custom value in your automated patient journey, the welcome sequence, reminders, cost and FAQ replies, and review requests. The confirmed answers below are condensed from your own website copy, with the full verbatim source preserved in the HTML as a hidden comment. Please check the wording is accurate and sounds like you, then give us the handful of items we could not find. Once complete, the system speaks in your practice's real voice.

14Captured from your site — please confirm or correct

Clinical focus
Full-mouth rehabilitation, cosmetic dentistry, Digital Smile Design, Invisalign (Platinum Provider), KöR Tooth Bleaching, Oravital salivary testing, implants & grafting (West Linn), Guided Biofilm Therapy.Condensed from site · confirm wording
What Dr Salathe enjoys
Combining the artistry of cosmetic dentistry with the science of Kois-trained, evidence-based care, and changing the world around her through dentistry, her team, and deep community ties.Condensed from site · confirm wording
Nervous-patient approach
The practice is built around making anxious patients feel comfortable: blankets, noise-cancelling Bluetooth headphones, essential oils, on-demand Hulu/Netflix, a Patient Experience Advocate, and a full range of sedation options when needed.Condensed from site · confirm wording
"Will it hurt?"
We want your experience to put you at ease. Comfort options include blankets, noise-cancelling headphones, essential oils, TVs with Hulu/Netflix, and a full range of sedation (including IV sedation with Dr Brannen) for comfortable, pain-free dentistry.Condensed from site · confirm wording
"Will I be judged?"
No. We are dedicated to serving families, as well as those who are anxious about visiting the dentist, making each patient feel like a part of our dental family.Condensed from site · confirm wording
"How much will it cost?"
We have a New Patient Coordinator (Brandy) and a Treatment Coordinator (Lacey) to help you plan. Cherry Payment Plans are available to spread the cost of treatment.Condensed from site · confirm wording
"What if I need a lot of work?"
Our comprehensive approach to care, with both restorative and cosmetic dentistry solutions, will allow you to obtain the beautiful, healthy smile you desire. For full-mouth and cosmetic, Salathe Dental is DSD-certified, and the West Linn location offers advanced perio, grafting and implants.Condensed from site · confirm wording
Arrival & welcome
A relaxing atmosphere that feels like home: refreshments, coffee bar, children's play area. Blankets, noise-cancelling Bluetooth headphones, essential oils, on-demand TV available before treatment begins.Condensed from site · confirm wording
How exams & education are delivered
In our practice, we focus on prevention and education through exams and x-rays. During your exam we check all aspects of teeth and gums including oral cancer screening, signs of periodontal disease, decay, TMJ issues and more. Behind-the-scenes tours offered.Condensed from site · confirm wording
Prevention focus at every visit
At your preventative visit you will receive a routine cleaning and flossing. Sealants and fluoride are also helpful in preventing dental disease. Our goal is to provide preventative dental healthcare, not disease care.Condensed from site · confirm wording
Google reviews URL
g.co/kgs/YaEYzQf — the Google Business reviews link is published in the homepage footer.Verbatim from site · confirm canonical URL
Testimonial 1 · Judy L.
"For the first time in my life I feel comfortable going to the dentist. Everyone is friendly and efficient."Verbatim from homepage · re-confirm consent for use in automations
Testimonial 2 · Madailein S.
"My daughters are excited to see Dr. Salathe, she is amazing with kids, her entire team is actually!! A very well run dental office, every need was met!"Verbatim from homepage · re-confirm consent for use in automations
Testimonial 3 · Tracy C.
"Excellent service, community minded practice, pleasant staff, and lovely office."Verbatim from homepage · re-confirm consent for use in automations

9Not on your site — only you can give us these

Welcome video from Dr Salathe
A short first-person hello, embedded in the booking confirmation, welcome email and SMS so patients meet Dr Salathe before they arrive.
How to prepare for your first visit
The do's and don'ts before a first appointment (eat, brush, bring documents, arrive when). Powers the pre-appointment reminder SMS and email.
First-visit fee & duration
The actual cost and typical duration of a new-patient consultation. Removes a booking barrier when answered upfront in cost-objection automations.
Accepted insurances & networks
Which insurance plans you accept and any in-network/out-of-network status. Used in cost-objection and FAQ automations. (Cherry Payment Plans already captured.)
Parking instructions
Where to park near 863 W Main Street, any time-limited spaces, and the easiest approach. Goes into the day-before reminder SMS.
How the consultation opens
What the dentist asks first, how they listen, and how concerns are surfaced. Lets the welcome automation mirror the real in-chair experience.
Headshots for nine team members
Individual headshots for Jacque, Rachel, Bailey, Mandy, Olya, Jenny, Evelin, Lacey and Brandy so the team section reads as a complete dental family.
Extra patient stories with consent
Two additional permissioned testimonials (the three above are public but should be re-consented for marketing use). Ideal: one anxious-patient story, one cosmetic-transformation story.
Brand colours & typeface confirmation
Exact hex values and the live-site typeface so the DSD Growth Hub system mirrors the production look. The palette in section 13 is approximated from imagery.

Note: this sheet was compiled from public sources only (the practice website, social profiles, and the Google Business listing). The custom values can be amended at any time via the Setup Studio.

18 / Custom Value Map

Which GHL custom value drives each part of this profile

Every block on this sheet is populated by a named GHL custom value. The same values feed the automated patient communications (Trust email cadence) and the qualification engine. This map is generated from the versioned datastore, so it reflects the current source of truth. Merge fields are shown exactly as they appear in GHL.

Trust system fields

24

Doctor 4 · FAQ 5 · Patient journey 7 · Reviews 1 · Testimonials 6 · Team photo 1

Captured vs needed

14 set · 9 needed

Captured items are condensed from the practice website; needed items are client-supplied.

Source compilation

Public sources only

thedentistoffmain.com, social profiles, Google Business listing. No discovery call yet.

Output block Custom value & merge field Status Current value
04 / The Doctor
Doctor clinical focustrust_doctor_specialty
{{ custom_values.trust_doctor_specialty }}
capturedFull-mouth rehabilitation, cosmetic dentistry, DSD, Invisalign (Platinum), KöR, Oravital, implants & grafting (West Linn), Guided Biofilm Therapy.
What Dr Salathe enjoystrust_doctor_qa_enjoys
{{ custom_values.trust_doctor_qa_enjoys }}
capturedCombining cosmetic artistry with Kois-trained science; community advocacy through dentistry.
Nervous-patient approachtrust_doctor_qa_nervous
{{ custom_values.trust_doctor_qa_nervous }}
capturedBlankets, noise-cancelling headphones, essential oils, on-demand TV, Patient Experience Advocate, sedation options.
Welcome videotrust_doctor_video_link
{{ custom_values.trust_doctor_video_link }}
neededEmpty — awaiting recording from Dr Salathe.
08 / Patient Concerns
Will it hurt?trust_faq_pain_answer
{{ custom_values.trust_faq_pain_answer }}
capturedComfort-built environment; full sedation range including IV with Dr Brannen.
Will I be judged?trust_faq_judgement_answer
{{ custom_values.trust_faq_judgement_answer }}
capturedNo. Each patient feels like part of the dental family.
How much will it cost?trust_faq_cost_answer
{{ custom_values.trust_faq_cost_answer }}
capturedCherry Payment Plans · New Patient Coordinator (Brandy) · Treatment Coordinator (Lacey). Exact fees needed.
What if I need a lot of work?trust_faq_complex_treatment_answer
{{ custom_values.trust_faq_complex_treatment_answer }}
capturedComprehensive approach; DSD-certified for cosmetic / full-mouth; West Linn for advanced perio, grafting and implants.
How do I prepare?trust_faq_preparation_answer
{{ custom_values.trust_faq_preparation_answer }}
neededPractice to supply pre-visit preparation instructions.
11 / Patient Journey
Getting started / arrivaltrust_visit_getting_started
{{ custom_values.trust_visit_getting_started }}
capturedRelaxing home-feel atmosphere, refreshments, coffee bar, children's play area, blankets, headphones.
How options are explainedtrust_visit_options_process
{{ custom_values.trust_visit_options_process }}
capturedComprehensive exam covering oral cancer screening, perio, decay, TMJ. Digital x-rays. Behind-the-scenes tours offered.
Wrap-up / prevention focustrust_visit_wrap_up
{{ custom_values.trust_visit_wrap_up }}
capturedRoutine cleaning + flossing. Sealants and fluoride where helpful. Preventative healthcare, not disease care.
Consultation conversationtrust_visit_conversation
{{ custom_values.trust_visit_conversation }}
neededHow the consult opens — not published.
First-visit fee & durationtrust_first_visit_fee_info
{{ custom_values.trust_first_visit_fee_info }}
neededNot published. Practice to confirm.
Insurance & paymenttrust_insurance_info
{{ custom_values.trust_insurance_info }}
neededCherry Payment Plans confirmed. Specific accepted insurances and in-network status to be supplied.
Parking instructionstrust_parking_info
{{ custom_values.trust_parking_info }}
neededNot published. Practice to supply.
Social proof
Google reviews URLtrust_reviews_url
{{ custom_values.trust_reviews_url }}
capturedhttps://g.co/kgs/YaEYzQf (published in homepage footer).
Testimonial 1 (Judy L.)trust_testimonial_1 / _name
{{ custom_values.trust_testimonial_1 }}
captured"For the first time in my life I feel comfortable going to the dentist..." — re-confirm consent.
Testimonial 2 (Madailein S.)trust_testimonial_2 / _name
{{ custom_values.trust_testimonial_2 }}
captured"My daughters are excited to see Dr. Salathe..." — re-confirm consent.
Testimonial 3 (Tracy C.)trust_testimonial_3 / _name
{{ custom_values.trust_testimonial_3 }}
captured"Excellent service, community minded practice, pleasant staff, and lovely office." — re-confirm consent.
Visual assets
Team photo / headshotstrust_team_photo
{{ custom_values.trust_team_photo }}
neededThree doctor headshots captured. Nine support-team headshots to be supplied.
These values also drive the automated communications

These 24 fields drive the entire Trust System cadence: doctor introduction (trust_doctor_*), common-questions replies (trust_faq_*), fees & insurance responses, arrival and parking SMS, post-visit review request (trust_reviews_url), and the social-proof rotation (trust_testimonial_*). The qualification system (qual_*) handles routing at runtime and is populated separately.